Influencing without Authority

"Steve had me hooked and he could have talked till midnight and I would have listened and engaged with him"
UK Sports Council
Paralympic Coaches
"When you make a mistake, don't look back at it long. Take the reason of the thing into your mind and then look forward. Mistakes are lessons of wisdom. The past cannot be changed. The future is yet in your power."

You can't bully them and you don't want to beg. The rules say you can't bring weapons into work. You need it now, they don't want to do it. Sound familiar? This very situation is being played out over and over again all over the world even as you read this. All seems lost, but not for some it seems. Some people seem to get their way without fuss and without drama and sail through life with such apparent ease. Now here's the rub, some people make influencing seem easy. Take it from us, it is not.

It is however a learnable skill. We are being influenced all the time sometimes consciously sometimes not - next time somebody steps out of your way on a busy street remember this! If you want to know more about some amazingly effective ways of influencing even the most stubborn co-worker talk to us. This is not a dream or an empty promise, if you want to learn how to influence people and think you have the courage to make the change, make your next planned action a phone call to Lindsay McKenna Ltd.

This workshop is typically combined with Conflict Resolution.

Workshop Outline

Gives details of all the standard sessions, however we are always happy to customise this workshop to meet your specific needs.


Typically 1 day

Support material

The Practitioner's Guide to Active Listening and Assertion provides a concise and practical introduction to the skills of active listening and assertiveness, inside and outside the work environment.

Workshop Outline


Being physically present in the room doesn't always mean someone is really there. The opening section of this workshop is designed to allow delegates time to truly arrive, understand the workshop content and then agree a process for the day ahead. Learning to influence people starts from the word go.

Influencing styles - the context

How effective influence is applied relies heavily on the context in which it is being applied. Amazing eh? Many people have made the mistake of trying to apply a perfectly good influencing technique in totally the wrong context and then complain that the technique is useless. Understanding the environment in which you are trying to influence is the first step in becoming an accomplished influencer.

First and foremost we cover taking an objective view of the field of play. For some, this simple step has proved to be a revelation.

Uncovering the objective of influencing

Frustration is guaranteed when enthusiastic but objective free influence is applied like confetti in the wind. You can't fight and win every battle; the secret is to fight the ones that matter. We now invite participants to reflect on who they need to influence and why. We also cover letting go of ego here, is often the single biggest blocker to active influencing.

Personal style

So, now we know the where, the who and the why we turn inwards and take an objective view of individual's personal style. Unfortunately there is no "one size fits all" in influencing skills and we encourage true reflection on personal style with the aim being liberation to adapt to the situation as required.

Active listening: setting the context

Nobody ever listened themselves out of a job. When blinded by ego, task or enthusiasm people often become notoriously bad listeners. Guess what? No listening - no influence. Participants are challenged to consider listening from a fresh perspective, what listening really involves; why it is so important, and so difficult; and how people currently respond in common listening situations.

Theory and practice are blended seamlessly here for maximum impact and instant application.

Assertiveness - what it means

Now the foundations for influence are in place the workshop turns its full attention to understanding assertiveness. Some of the most assertive people we meet are very often very quiet and also by the way, very influential. Simply by applying labels to certain behaviours we can open up many new ideas about assertiveness and influence.

Assertion practice

We include a look here at some models for assertive behaviour, and how they can help us understand a situation and respond appropriately and effectively. Ten assertiveness techniques for protecting your rights and asserting your needs are also covered here. Practice is then the order of the day and lots of it!

From workshop to workplace

Participants create a re-entry plan to ensure that the skills and insights are applied, with realistic expectations set about pace and progress, and tips on how to maintain momentum.

Workshop review, feedback and close

The workshop is reviewed, providing a further opportunity to practice assertion and listening. Participants then determine how they will apply the skills, as individuals and a complete team.